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G'Day Customer Service
Adelaide Office

About Discovery Holiday Parks

It’s an exciting time for Discovery Parks. Since our inception in 2004 we have experienced extensive growth. We currently own and operate over 65 parks and employ over 1500 people throughout Australia. In 2018 we acquired Top Parks.  Discovery Parks and Top Parks is now Australia’s largest network of holiday Parks. In addition to operating parks, we have the GDay Rewards program – offering a community of mates exclusive deals and benefits at Australia’s largest network of holiday and workstay parks.

 

The Discovery Parks Group is a multidimensional business with a strong strategic advantage within the accommodation sector.  Our aim is to be the leading regional accommodation business in Australia.  

 

We are seeking passionate and adaptable people that enjoy working within a high-performance team that work together to help our customers discover what matters.

 

 

About the Role

The G’Day Customer Service Coordinator is responsible for a broad range of customer service enquiries including email and phone communications, administration functions and providing general support to the Loyalty team.

 

Responsibilities of role:

  • Timely response to G’DAY members enquiries (phone and email)
  • Data entry of customer details and reward forms
  • Provide support and assistance to the Loyalty Team

 

Skills & Experience

  • Exceptional customer service skills and mindset
  • Demonstrated strong interpersonal skills including; verbal and written communication, problem solving and personal presentation
  • High level of computer literacy, particularly in Microsoft applications, including PowerPoint, Excel, Word, and Outlook
  • Excellent organisational and time management skills

 

Benefits

  • A competitive salary with annual bonus based on KPI’s
  • Professional development and opportunities to grow personally as well as professionally
  • Discounted accommodation for you, your family & friends
  • Discounted products from our G’Day Rewards Partners
  • Opportunity to travel to some beautiful remote locations within Australia

We are an innovative business that is significantly disrupting the domestic accommodation industry.


If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.

Discover more to life - APPLY NOW!

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential

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