About Discovery Holiday Parks
It’s an exciting time for Discovery Parks. Since our inception in 2004 we have experienced extensive growth. We currently own and operate over 65 parks and employ over 1500 people throughout Australia. In 2018 we acquired Top Parks. Discovery Parks and Top Parks is now Australia’s largest network of holiday Parks. In addition to operating parks, we have the GDay Rewards program – offering a community of mates exclusive deals and benefits at Australia’s largest network of holiday and workstay parks.
The Discovery Parks Group is a multidimensional business with a strong strategic advantage within the accommodation sector. Our aim is to be the leading regional accommodation business in Australia.
We are seeking passionate and adaptable people that enjoy working within a high-performance team that work together to help our customers discover what matters.
About the Role
The Office Manager will be responsible for overseeing the office administration team for the Port Augusta Park. You will play an important role in assisting the Park Manager in the day to day operations of the park.
In this role you will oversee the daily management and provide supervision of the front office team by ensuring that they focus and drive a customer centric approach through their daily tasks and function, by actively seeking customer feedback with a view to provide continuous improvement.
Perform daily customer service-oriented tasks, which include but are not limited to; attending promptly to all queries at the front counter, phone and email enquiries as well as maintaining timely entries vis RMS booking system.
You will assist the Park Manager with people management activities such as: new staff recruitment; on-barding, induction as well as on job training; provision of regular coaching and feedback for all employees. As the Office Manager you will provide regular updates and key areas for improvement to the Senior Management Team relating to customer feedback including all major issues and recommendations.
As you lead your small team you will create and maintain a positive and highly motivated work environment, where the values and behaviours of Discovery Parks are demonstrated through our Vision, Values and Code of Conduct, as well as highlighting the importance of following our corporate systems, policies and procedures.
Skills & Experience
- Previous Supervisory/Management experience
- RMS experience desirable
- Certificate III in Hospitality or willingness to obtain
- Professional development and opportunities to grow personally as well as professionally
- Discounted accommodation for you, your family & friends
- Discounted products from our G’Day Rewards Partners
We are an innovative business that is significantly disrupting the domestic accommodation industry.
If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.
Discover more to life - APPLY NOW!
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential